The Framework of Independent Seller Policies Bòkatedral is a diverse marketplace home to many different types of sellers, from individual artists to larger boutique distributors. Because of this diversity, the specific terms for returns and exchanges are often established by the individual seller to reflect the nature of their specific goods. For example, a seller of custom-made woodwork may have different requirements than a seller of vintage textiles. We require all buyers to carefully review the "Seller’s Return Policy" listed on the product page before finalizing a purchase. This ensures that you are aware of any specific timelines for returns, who is responsible for return shipping costs, and whether the seller offers exchanges or store credit instead of a direct refund. Clear communication between the buyer and seller at the outset is the best way to ensure a satisfying transaction.
Bòkatedral Buyer Protection Guarantee To provide peace of mind and maintain a high standard of trust, Bòkatedral provides a robust Buyer Protection Guarantee that serves as a safety net for our customers. Regardless of a seller’s individual policy, Bòkatedral will intervene and ensure a resolution if an item arrives in a condition that is fundamentally different from what was promised. This includes instances where an item is damaged during transit, where the wrong item was shipped, or where the product significantly lacks the features or quality described in the listing. In these cases, we work closely with both the buyer and the seller to reach a fair outcome, which may include a full refund of the purchase price and original shipping costs. We are committed to ensuring that every piece of Haiti you purchase through our platform meets your expectations and honors the culture it represents.
Non-Returnable Items and Dispute Resolution There are certain categories of products where returns are not feasible due to health, safety, or the nature of the medium. Perishable goods, such as traditional Haitian food items or delicacies, cannot be returned once they have been shipped, though they remain covered under our protection guarantee if they arrive spoiled or damaged. Similarly, digital products and downloads are considered final sale once the content has been accessed or downloaded by the buyer. If you find yourself unsatisfied with a purchase or if a dispute arises, we ask that you first attempt to resolve the matter directly with the seller through our secure messaging system. Most issues are the result of simple misunderstandings and can be settled quickly. However, if a resolution cannot be reached within three business days, you may escalate the matter to Bòkatedral Support, where our team will conduct a thorough review of the transaction and issue a final, binding decision to resolve the conflict.