Help Center
We’re here to help. Find answers to common questions about orders, shipping, returns, and more.
Orders
How do I place an order?
You can place an order by browsing our collections, adding items to your cart, and completing checkout. Once your payment is confirmed, you will receive an order confirmation email.
Can I cancel or change my order?
Orders can only be modified or canceled within a short time after placement. If you need to make changes, please contact our support team as soon as possible with your order number.
What payment methods do you accept?
We accept secure online payments including major credit and debit cards and other payment methods available at checkout.
SHIPPING & DELIVERY
How long does delivery take?
Delivery times vary depending on the product and seller. Most orders are delivered within 5–12 business days. Estimated delivery time is shown on each product page.
Do you ship internationally?
While our shipping is currently limited to the United States—with Canadian delivery arriving soon—customers worldwide are welcome to shop our collection for delivery to family and friends within the USA.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, product weight, and seller shipping method.
RETURNS & REFUNDS
What is your return policy?
Return eligibility depends on the product type and the seller’s policy. Items that arrive damaged, incorrect, or not as described may qualify for a return under our buyer protection policy.
How do I request a return or refund?
To request a return or refund, please contact our support team with your order number and details of the issue. Our team will guide you through the process.
Which items cannot be returned?
Certain items such as food products, digital goods, and perishable items may not be eligible for returns unless they arrive damaged or incorrect.
VENDORS & MARKETPLACE
Who sells the products on your website?
Bòkatedral is a marketplace. Products are sold by independent, verified sellers offering Haitian products and selected international items.
How do I contact a seller?
You can contact a seller through the product page or by reaching out to our support team, who will assist you in communicating with the seller.
What if I have an issue with a seller?
If you experience any issues, contact our support team with your order number. We will review the case and help resolve the issue fairly.
ACCOUNT & SECURITY
Do I need an account to place an order?
You can place an order as a guest. However, creating an account allows you to track orders and manage your details more easily.
Is my payment information secure?
Yes. All payments are processed securely through trusted payment providers. We do not store your payment details.
What if I have an issue with a seller?
If you experience any issues, contact our support team with your order number. We will review the case and help resolve the issue fairly.